Customer Relations Principles

At the core of the company’s business operations is a dedication to our clients. Every member of the Cimenterie Nationale team strives to provide a product of outstanding quality as well as superior customer service to ensure the satisfaction of each and every client.

We are proud to consider our customers as more than just business partners, but also as stakeholders with whom we work hard to build lasting relationships establish on trust and mutual understanding by providing adequate business solutions.

According to its ISO 9001:2000 quality manual, Cimenterie Nationale is committed to conduct a yearly survey with its customers locally and regionally. The 2010/2011 figures and market share evolution reflect our high customer satisfaction within a booming market and are a solid proof of the effectiveness of our offer and customer focus.

In 2011, on top of the CN deliveries mentioned in the chart , 82 544 Tons of clinker were sold locally.




CN Exports/ Total Lebanese Cement Exports(Mtons)



Our Packaging and Delivery system


In order to meet its customers’ needs, Cimenterie Nationale has developed 5 different packaging systems:
  • Bags: 50 kilos bag/ craft paper. The number of plies and the density of the bag (g/cm2) are defined according to the handling process from the plant to the customer’s premises locally and regionally
  • Bulk: Globally, and especially in the Middle East region, the bulk market is growing at the expense of the bag market. To meet this surge of the bulk demand locally and regionally, Cimenterie Nationale has developed a fully operational fleet of bulk tankers to be used locally and for export outside the country.
  • Sling Bag: To promote sea export, Cimenterie Nationale has adapted its facilities to be able to load vessels with 1.5 to 2 tons sling bags
  • Big bag: Cimenterie Nationale invested in 2009 in a “big bag” packaging machine, enabling its customers to get 1,000 tons per day in big bags of 1 or 1.5 each.

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In recognition of its environmental achievements, more
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Tel: +961 5 922320
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